Refund and Returns Policy

Effective Date: [08.02.2026]

Welcome to Tillto Shop (“we,” “our,” “us”).
We value our customers and want you to have a smooth shopping experience. This Refund & Return Policy explains the rules and process for returning products purchased from:

🌐 Website: www.tilltoshop.com

By placing an order, you agree to the terms mentioned below.

1. Returns Eligibility

We accept returns only under the following conditions:

✅ Product received is damaged
✅ Wrong item delivered
✅ Size issue (only if unused and tags intact)
✅ Manufacturing defect

To be eligible for a return:

The item must be unused and unwashed
Original tags and packaging must be intact
Return request must be raised within 7 days of delivery

2. Items Not Eligible for Return

The following items cannot be returned:

❌ Products with signs of use or washing
❌ Items without tags or original packaging
❌ Innerwear or personal hygiene-related clothing (if applicable)
❌ Products purchased during clearance or special sale (unless damaged)

3. Return Request Process

To request a return, follow these steps:

Contact us within 7 days of delivery
Share your order number and product details
Send images/video if the product is damaged or incorrect

📞 Contact Number: +91 93458 48425

Once approved, our team will guide you through the return process.

4. Refund Policy

After we receive and inspect the returned product:

Approved refunds will be processed within 5–7 business days
Refund will be credited to the original payment method
In case of Cash on Delivery orders, refund may be processed via bank transfer

5. Replacement Policy

We offer replacements in the following cases:

✅ Damaged product
✅ Wrong item delivered
✅ Size exchange (subject to stock availability)

Replacement requests must be made within 7 days of delivery.

6. Return Shipping Charges

If the return is due to our mistake (wrong/damaged item), we will bear the shipping cost
If the return is due to customer preference (size change, etc.), shipping charges may apply